Customer service

Contact

We reply within 24 business hours — whether you need sizing advice, have a question about your order or want to make a return.

Include your order number if you have one.

Opening hours

Monday to Friday

9am — 5pm Paris time

Order before 2pm = same-day dispatch.

Returns

14 days, free

The return form is in your confirmation email.

FAQ

7 questions / 7 answers

Charging, sizes, light modes, delivery, returns, occasions.

To speed things up

Order tracking: first check the parcel tracking email sent when your order shipped.
Size too small: ask for an exchange in your return email and we’ll take care of the rest.
Charging & modes: check the FAQ first — most questions are answered there in 30 seconds.