Returns policy

14 days to change your mind

In accordance with French law, you have 14 days from receipt of your order to exercise your right of withdrawal and send the product back to us. No justification is required.

How to return an item

1. Write to us at contact@basketled.com with your order number within 14 days of receipt.
2. We send you a free return label by email.
3. Put the product back in its original packaging, with a clean sole, and drop the parcel off at a pick-up point or post office.
4. The refund is made to the original payment method within 5 business days of the parcel reaching our premises.

Size exchange

If the size doesn’t fit, say so in your email. We send the new pair as soon as we receive the returned parcel, at no extra cost.

Conditions

The product must be returned in its original condition: not worn outdoors, clean sole, complete packaging. Items that are visibly damaged or worn are not eligible for return.